Mastering BSBCMM401: A Step-by-Step Guide to Captivating Presentations

Abstract

BSBCMM401 make a presentation Assessment Workbook and Instructions to Candidate Student [Author] Student [Author] Course location: DNA Kingston Training Training dates: Assessment dates: Written tasks Class presentation Lecturer: Assessor: BSBCMM401 Make a presentation ELEMENT  PERFORMANCE CRITERIA  Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element. 1 Prepare a presentation 1.1 Plan and document presentation approach and intended outcomes1.2 Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed1.3 Select presentation aids, materials and techniques that suit the format and purpose of the presentation, and will enhance audience understanding of key concepts and central ideas1.4 Brief others involved in the presentation on their roles/responsibilities within the presentation1.5 Select techniques to evaluate presentation effectiveness 2 Deliver a presentation 2.1 Explain and discuss desired outcomes of the presentation with the target audience2.2 Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas2.3 Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes2.4 Use persuasive communication techniques to secure audience interest2.5 Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences 2.6 Summarise key concepts and ideas at strategic points to facilitate participant understanding 3 Review the presentation 3.1 Implement techniques to review the effectiveness of the presentation3.2 Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation 3.3 Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented Unit Of competency Modification History Release  Comments  Release 1 This version first released with BSB Business Services Training Package Version 1.0 Application This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas. No licensing, legislative or certification requirements apply to this unit at the time of publication. Unit Sector Communication – Interpersonal Communication Elements and Performance Criteria ELEMENT  PERFORMANCE CRITERIA  Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element. 1 Prepare a presentation 1.1 Plan and document presentation approach and intended outcomes1.2 Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed1.3 Select presentation aids, materials and techniques that suit the format and purpose of the presentation, and will enhance audience understanding of key concepts and central ideas1.4 Brief others involved in the presentation on their roles/responsibilities within the presentation1.5 Select techniques to evaluate presentation effectiveness 2 Deliver a presentation 2.1 Explain and discuss desired outcomes of the presentation with the target audience2.2 Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas2.3 Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes2.4 Use persuasive communication techniques to secure audience interest2.5 Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences 2.6 Summarise key concepts and ideas at strategic points to facilitate participant understanding 3 Review the presentation 3.1 Implement techniques to review the effectiveness of the presentation3.2 Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation 3.3 Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. Skill  PerformanceCriteria  Description  Reading 1.1, 1.2, 1.3, 2.2 Reviews and analyses documents to identify information relevant to a specific presentation Writing 1.1, 3.3 Develops material to convey ideas and information to target audience in an engaging way Oral Communication 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.2 Presents information using words and non-verbal features appropriate to the audience and context Uses listening and questioning techniques to gather information required to develop or modify presentations Interprets audience reactions and changes words or non-verbal features accordingly Interact with others 1.4, 2.1, 2.2, 2.4, 2.5, 2.6, 3.2 Selects and uses appropriate conventions and protocols to encourage interaction or to present information Demonstrates sophisticated control over oral, visual and written formats, drawing on a range of communication practices to achieve goals Recognises the need to alter personal communication style in response to the needs or expectations of others Get the work done 1.1-1.5, 2.2, 2.5, 3.1-3.3 Takes responsibility for planning, sequencing and prioritising tasks and own workload to achieve outcomes Uses feedback from others, analytical and lateral thinking to review Uses the main features and functions of digital tools to complete work tasks Unit Mapping Information Code and title  current version  Code and title previous version  Comments  Equivalence status  BSBCMM401 Make a presentation BSBCMM401A Make a presentation Updated to meet Standards for Training Packages Equivalent unit Links Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10 Assessment requirements Performance Evidence Evidence of the ability to: prepare and deliver presentations related to occupation or area of interest which demonstrate the use of: effective presentation strategies and communication principles aids and materials to support the presentation select and implement methods to review the effectiveness of own presentation and document any changes which would improve future presentations. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: identify information collection methods that will support review and feedback of presentations identify regulatory and organisational obligations and requirements relevant to presentations describe the principles of effective communication describe the range of presentation aids and materials available to support presentations. Assessment Conditions Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to: equipment, materials and business software packages for making a presentation business technology Interaction with others. Assessors must satisfy NVR/AQTF assessor requirements. Assessment Plan Assessment Brief description of assessment purpose to candidate Related task Date of assessment Formative or Summative Written tasks In this assessment, students are required to complete a series of written tasks which will demonstrate the following performance evidence of the ability to: prepare and deliver presentations related to occupation or area of interest which demonstrate the use of: effective presentation strategies and communication principles aids and materials to support the presentation The following knowledge evidence will also be demonstrated: to complete the unit requirements safely and effectively, the individual must: identify information collection methods that will support review and feedback of presentations identify regulatory and organisational obligations and requirements relevant to presentations describe the principles of effective communication describe the range of presentation aids and materials available to support presentations. 1.1 1.2. 1.2 1.5 1.3 2.5 3.3 1.1 1.2. 2.2 2.3 2.4 1.3 2.2 Reasonable adjustment Reasonable adjustment may be considered under the circumstances of having medical requirements, an intellectual or physical disability. Reasonable adjustment will be considered and appropriate changes will be to enable a fair and flexible approach to assessments.Consideration will also be given for language, literacy and numeracy and cultural or religious obligations. Allowable Reasonable Adjustment (Strategy to meet unique participant’s needs) Resource Requirements for Assessment Supplementary Evidence (Provided by candidate as agreed) Privacy Policy I agree to undertake the assessment, in the knowledge that information gathered, will only be used for training, assessment and professional development purposes and can only be accessed by my lecturer, assessor, manager or DNA Kingston Training For the Government to assess an individual’s entitlement to Commonwealth assistance. The College will be required to disclose this information to the Department of Training and workforce Development (DTWD) & Department of Education, Employment and Workplace Relations (DEEWR) for these purposes. DEEWR will store the information securely in the VET FEE-HELP IT System (VITS). DEEWR may disclose information to the Australian Taxation Office. Personal information gathered for these purposes will not otherwise be disclosed without the individual’s consent unless required or authorised by law. Appeals Information for Complaints & Appeals policies can be found in the Student Handbook or on the web site: www.dnakingston.com.au Candidates have the right to challenge the assessment decisions made by the assessor on a unit of competence. Assessment Agreement and Declaration Unit of competence: BSBCMM401 Make a Presentation Candidate [Author] Assessor names: Methods of Evidence to be collected: Written tasks Class presentation Please complete the declaration below by ticking each box & signing where indicated Pre-assessment checklist: I declare that : The purpose of the assessments have been fully explained I have received copies of the relevant unit of competency I have had the assessment methods explained I understand what evidence is to be collected Reassessment and my rights and the appeal system have been fully explained (Student handbook) Access and Equity policies have been explained (Student handbook) Credit transfer and RPL processes have been explained (Student handbook) Privacy policy has been explained (Student handbook) Declaration: I declare that : I have discussed any special needs to be considered during assessment with the assessor This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of my assessment will be written for me by any other person except where such collaboration has been authorised by the teacher concerned. I will not provide previously submitted this work for this or any other program/unit. I will not allow my work to be copied by another person I give permission for this work to be reproduced, communicated, compared and archived for the purpose of detecting plagiarism. I give permission for a copy of my marked work to be retained by the School for review and comparison, including review by external auditors. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. . I Agree to undertake the Assessment I agree to undertake the assessment, in the knowledge that information gathered, will only be used for training, assessment and professional development purposes and can only be accessed by my lecturer, assessor, manager or DNA Kingston Training. Candidate [Author] Date: Candidate signature: Assessor [Author] Date: Assessor signature: Assessment 1 Written tasks Instructions to students: Why do I need to do this assessment? The purpose of this assessment is to ensure that the required performance evidence has been demonstrated. Who will complete this assessment? All students undertaking the BSBCMM401 make a presentation required to complete this assessment. When this assessment will take place? The tasks are to be completed throughout the duration of the unit. This assessment must be successfully completed and deemed “Satisfactory” by the end of the unit. Where is the location of this assessment? This assessment is to be carried out at a DNA Kingston Training campus. What is this assessment? You are to complete the series of written tasks to meet required evidence. Formatting instructions: You are expected to provide neatly typed answers to the provided tasks. Please ensure that you use the following style guide for your assignment: All font to be in Arial size 11 and single-spaced; Indicate name and student number on the top left-hand corner of every page (left header); Indicate the unit code and unit title on the right-hand corner of every page (right header); Indicate the assignment question number beside each answer; and Indicate the page number on the bottom right corner of every page (right footer). How will I be assessed? Your lecturer will assess you using a marking guide. Assessment for this unit is competency based. This means that you need to demonstrate your performance evidence to the standard required in the workplace. All students are to be advised of reassessment opportunities and/or review appeal mechanisms where you have the opportunity to challenge the assessment procedures and/or assessment decisions. Please see the student handbook for clarification on the colleges’ policies on plagiarism and collusion. Assessment 1. Task RelatedPerformanceCriteria Question For Assessor: Satisfactory Y / N 1. 1.1 1.2 1.3 1.4 1.5 1.1 a) What are the aims or opportunities of doing a presentation?b) What are differing types of presentations? c) Enthusiasm is one component of a good presentation. However, planning for your presentation is essential. What do you need to consider before each delivery. Planning an Approach, Advance Preparation, What do I need to know about my audience/communication skills. Give an overview of each one. You could use an overview table to prepare for one. (An Example will be supplied on a handout if you wish) d) What are some ways of nerves before a presentation? e) What is an indicator that you have successfully completed your presentation?f) What are the “6 x P’s” of Presenting?g) What are some ways to you avoid something going wrong?---------------------------------------------------------------------------1.2a) What are the types of client and customer presentations b) Give an overview of the differing presentations that can be aimed at specific audiencesc) Describe the differing types of strategies that can be used to deliver a presentationd) As a presenter, what should you ask yourself?e) What should you consider about the audience, including the type of audience you may have? ---------------------------------------------------------------------------1.3a) What is the ‘Rule of 6’ ?b) Name some handy learning principles that apply to adultsc) What are the 3 main learning styles? Give an example of each & describe a task that they would enjoy, which one are you?d) Discuss – Group Discussion or brainstorming >e) Discuss – Role Playing or Case Studies >f) Discuss the use of Extra Resources > g) What are some great opening methods of a presentation to catch attention? h) What are some great closing statements for your presentation?i) What is meant by a great ‘Body of Content’?j) What are the 3 main pointers to remember when formatting your talk? --------------------------------------------------------------------------1.4a) Who else in other roles, can make a successful presentation?b) What should you check prior to delivery of your presentation?c) What are Theodore Roosevelt’s wise words? Who was Theodore Roosevelt? ---------------------------------------------------------------------------1.5a) What are some ways to evaluate your presentation?b) Design a feed-back sheet that you could use for a presentation 2. 2.1 2.2 2.3 2.4 2.5 2.6 2.1 a) Why is it important to let the participants know why they are expected to attend?b) Give a brief overview of the session outcomes-------------------------------------------------------------------2.2a) Presentation aids help support the understanding of participants, what things should you consider when using presentation aids/materials?b) Name some presentation aids or materials.2.3a) What types of body language can you look out for to check the reaction to your presentation?--------------------------------------------------------------------2.4a) What does it mean when it is said “You are a presenter, you are acting out a character – you are officially on stage” b) Give a brief overview of the differing Communication techniques -- Perceiving a situation.- Non verbal Communication- Body Language c) To show your understanding of how Body Language – our physical actions reflect our mood and feelings – download a picture from the internet that reflects – 1. Boredom 2. Evaluating 3. Angry 4. Sad 5. Love 6. Untrustworthy 7. Surprise 8. Disappointment. d) Download a picture that shows the actions : – 1. Chin Stroking, 2. Ready for action, 3. Arm Barriers, 4. Clenched Fist, 5. Clasped Hands, 5. Fingers in Mouth, 6. Hand behind head, 7. Openness. Give an overview of each.e) Draw a pie graph showing the % of each delivery method.f) What are some methods that include non-verbal communication?--------------------------------------------------------------------2.5a) What are the Advantages and Disadvantages of when Questions are asked?b) What do you need to prepare for regarding questions within the presentationc) After being asked a question by a participant, what should you do?d) What would you do if you are asked a difficult Question?e) What would you do if a participant asked you an impolite, aggressive or hostile question?f) What would you do if a participant insisted on asking many questions, not allowing others to ask anything?------------------------------------------------------------------2.6 a) What are the three main bodies of your presentation?b) How are you able to check that participants are understanding?c) Name some important ‘Do’s’ and ‘Don’ts’ when presenting. 3. 3.1 3.2 3.3 3.3.1 a) What are some ways in which you will know whether you have achieved your objectives?b) Design a presentation matrix so you can keep track of and evaluate your presentations.3.2a) Design a ‘Participant feedback’ form so that you are able to obtain feedback from participants and stakeholders.-------------------------------------------------------------------3.3a) What are some ways that you could use this feedback? Class Presentation – 1.5 2.1 – 2.6 3.1 – 3.3 Using all of the required tasks above: Students should deliver a presentation on an issue regarding WHS –such as - a technique, an event that has happened in the workplace or that they have experienced, a WHS process in the workplace, The presentation should be 3 – 5 minutes in length. A powerpoint slide show should be provided with between 6-10 slides – please include a slide that has a chart or graph that contains some type of statistic. Copies of how the presentation was planned and created should be submitted – including how you planned for cultural considerations and communicative barriers. Copies should be provided on the planning, documentation of key points, tools techniques and methods for participation and evaluation. A Pre- Preparation Checklist should be submitted An personal audience feedback sheet should also be submitted along with your own self-reflective feedback – including your KPI evaluation. Audience participatory feedback sheet from each audience member should be provided Along with your power point Further information will be found in the MGT401 Assessment Book. Example of Preparation Table (1.1.c) Question Example Result Why have I been asked to do this presentation I am an expert I am in the research group I am a representative It is my turn I want to impress my colleagues -++-+ Participants hopes from presentation Extend Knowledge Answer Queries Share updates on situation apply for funding +--+ Current Knowledge of Participants. Basic Knowledge No knowledge Extensive Knowledge After updates +--+ Why are they attending After updates Extend Knowledge Answer Queries Share updates on situation apply for funding Who is my audience? English as a second language Male/Female Experienced workers or new starters Experienced past trauma ETC, ETC The Venue -Do I need to pick up a key? AND SO ON… Make a Presentation. Activity You will be required to put together a presentation on a WHS issue. It could be about an incident that has happened in your workplace that you are able to provide information about. You do not have to be involved in it personally.It could be about an issue in your industry that you know of, or it could be about a safety issue that you have seen in the news or read about. It could be about some WHS process in your workplace. It could be about infection control, importance of labelling medication, You could describe an issue – What exactly happened? What was the background contributions to the incident? Was there an awareness of the issue beforehand? Was neglect or ignorance a contributor? Who was involved? What were they doing? Describe the details.What were the actual injuries and damage done? Was it also environmental, financial, and reputational? What were the outcomes? Were there repercussions? What were the lessons learned? You must have a slideshow /power point that relates to your topic. No more than 6-10 slides. One of your slides should contain a chart or graph that presents a statistic. Have a short Question time for participants to ask any questions of you. Using your ‘Participants Feedback Form’ – hand them out to your audience and get them to fill it out. Using the feedback form, fill in your ‘Presentation Matrix’ to ensure you are keeping an evaluation of your presenting skills. Ensure that you have a photo taken of you presenting, so that we can have evidence of your presentation. ASSESSOR/OFFICE USE ONLY: BSBCMM401 Make a Presentation Assessment 1 – Class Presentation. Student Name………………………………………ID Number…………………………………. The candidate’s demonstration of the required performance and knowledge evidence have been: Satisfactory Not yet satisfactory Signed by the Assessor:……………………….……………….………… Date: ……………………… Signed by the Candidate:………………………………………… ……… Date:……………………….. Feedback to Candidate: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Assessment 2 Class presentation Instructions to students: Why do I need to do this assessment? This assessment is of your ability to prepare and deliver presentations related to occupation or area of interest which demonstrate the use of: effective presentation strategies and communication principles aids and materials This assessment will meet required performance evidence. Who will complete this assessment? All students undertaking the unit BSBCMM401 Make a presentation will complete this assessment. When will this assessment take place? The assessment may commence after completion of Question 2 in Assessment 1. Where is the location of this assessment? The assessment will be undertaken in a DNA Kingston Training campus. What is this assessment? This assessment is a presentation of your choice using all of the techniques and requirements to meet the criteria How will I be assessed? Your assessor will assess the presentation using a marking guide, which is provided below. Assessment for this unit is competency based. This means that you need to demonstrate your knowledge evidence to meet all criteria . All students are to be advised of reassessment opportunities and/or review appeal mechanisms where you have the opportunity to challenge the assessment procedures and/or assessment decisions. Please see the student handbook for clarification on the colleges’ policies on plagiarism and collusion. Assessment 2 Class presentation Name of candidate: Student No: RTO: DNA Kingston Training Unit of competency: BSBCMM401 Make a presentation Name of assessor: Date of assessment: Performance Element – 1, 2. 3. 4. Marking guide for assessor: Did the candidate: Satisfactory Y / N Assessor comments Communicate WHS consultation and participation processes relevant to job role and work area to relevant stakeholders Promote and support stakeholder participation in these processes Effectively presented information and engaged the audience ASSESSOR/OFFICE USE ONLY: BSBCMM Make a presentation Assessment 2 –Class tasks Student Name………………………………………ID Number…………………………………. The candidate’s demonstration of the required performance evidence have been: Satisfactory Not yet satisfactory Signed by the Assessor:……………………….……………….………… Date: ……………………… Signed by the Candidate:………………………………………… ……… Date:……………………….. Feedback to Candidate: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Final Sign-Off Sheet Name of candidate: Student No: RTO: DNA Kingston Training Unit of competency: BSBCMM401 Make a presentation Name of assessor: Date of assessment: Assessment evidence gathered Satisfactory Not yet satisfactory Assessment 1: Written tasks Assessment 2: Class presentation Additional aspects embedded in Assessment successfully completed Performance evidence Yes No Knowledge evidence Yes No Further Evidence Required:             Yes              No If yes, please explain: Strategies for further improvement General comments from Trainer / Assessor: The candidate is deemed overall:     Competent              Not yet competent ASSESSOR NAME: SIGNATURE: DATE : STUDENT NAME: SIGNATURE: DATE: Document Control Sheet Kingston Training and Employment Pty Ltd DNA Kingston Training Provider No: 6811 Student Assessment Information Document Version Control Unit code: BSBCMM401 Unit title: Make a presentation Last date reviewed: June 2019 Renewal: March 2020 Responsibility: Compliance Manager Record of updates and changes Version No. Issue Date Nature of Amendment Version 1 May 2018 This version first released with BSB Business Services Training Package Version 1.0 Questions reviewed and amended to better reflect required evidence Assessment plan updated Version amended Version 2 December 2018 Questions Reviewed and updated Assessment Activity updated Version 3. June 2019 Questions reviewed and amended to better reflect required evidence Time period for presentation changed Feedback sheet requirement amended Assessment plan updated Version amended Version 4 July 2020 Class Activity expanded & amended Version Control check. Version 5 October 2020 Updating of Work Activity that can cluster with MGT 401 Amended Version Control.