Effective Leadership: Modeling Excellence and Integrity in the Workplace

Abstract

BSBMGT401 Show leadership in the workplace Assessment Workbook and Instructions to Candidate Student [Author] Student [Author] Course location: DNA Kingston Training Training dates: Assessment dates: Written tasks [Name] Lecturer: Assessor: Unit Of competency [Name] Release  Comments  Release 1 This version first released with BSB Business Services Training Package Version 1.0. Application This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation's standards and values. It applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These managers have a strong influence on the work culture, values and ethics of the teams they supervise. No licensing, legislative or certification requirements apply to this unit at the time of publication. Unit Sector Management and Leadership – Management Elements and Performance Criteria ELEMENTS PERFORMANCE CRITERIA  Elements describe the essential outcomes Performance criteria describe the performance needed to demonstrate the achievement of the element 1. Model high standards of management performance and behaviour 1.1 Ensure management performance and behaviour meets the organisation’s requirements1.2 Ensure management performance and behaviour serves as a positive role model for others1.3 Develop and implement performance plans in accordance with organisation’s goals and objectives1.4 Establish and use key performance indicators to meet organisation’s goals and objectives 2. Enhance organisation’s image 2.1 Use organisation’s standards and values in conducting business2.2 Question, through established communication channels, standards and values considered to be damaging to the organisation2.3 Ensure personal performance contributes to developing an organisation which has integrity and credibility 3. Make informed decisions 3.1 Gather and organise information relevant to the issue/s under consideration3.2 Facilitate individual’s and team’s active participation in decision-making processes3.3 Examine options and assess associated risks to determine preferred course/s of action3.4 Ensure decisions are timely and communicate them clearly to individuals and teams3.5 Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams3.6 Use feedback processes effectively to monitor the implementation and impact of decisions Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. Skill  Performance Criteria  Description  Reading 1.1, 1.3, 1.4, 2.1, 3.1, 3.3, 3.5, 3.6 Gathers, interprets and analyses text relating to organisational goals, standards and values to aid planning and decision making Writing 1.3, 1.4, 3.1, 3.3, 3.5, 3.6 Records and reports key information related to the organisational goals, standards and objectives Researches, plans and prepares documentation for relevant stakeholders Oral Communication 1.2, 1.3, 2.2, 2.3, 3.2, 3.4, 3.5, 3.6 Uses appropriate structure and language when developing performance plans, or when seeking and providing information about organisational goals and objectives Numeracy 1.4 Identifies and comprehends mathematical information in familiar texts to establish key performance indicators Navigate the world of work 1.1, 1.2, 1.3, 1.4, 2.1, 2.3 Understands how own role meshes with others and contributes to broader work goals Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment Interact with others 1.2, 1.3, 2.2, 2.3, 3.2, 3.4, 3.5, 3.6 Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective outcomes Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate with whom, why and how Get the work done 1.1, 1.3, 1.4, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6 Develops plans to manage relatively complex, non-routine tasks with an awareness of how they contribute to longer term operational and strategic goals Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteriaEvaluates effectiveness of decisions in terms of how well they meet stated goals Range of Conditions This section specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Organisation’s standards and values must be identified by considering: Explicitly stated values that are implied by the way the organisation conducts its business. Unit Mapping Information Code and title  current version  Code and title previous version  Comments  Equivalence status  BSBMGT401 Show leadership in the workplace BSBMGT401 Show leadership in the workplace Updated to meet Standards for Training Packages Equivalent unit LinksCompanion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10Assessment requirementsPerformance EvidenceEvidence of the ability to: identify the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business evaluate own behaviour and performance against these and adjust to achieve required standards develop and implement performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives use established communication channels to raise questions about standards and values that may be damaging to the organisation ensure own behaviour and performance contributes to the integrity and credibility of the organisation facilitate processes to make decisions that are based on:- relevant information- examination of options and associated risks- input from relevant people communicate about making and implementing decisions including: facilitating agreement on the preferred course of action and implementation plans monitoring and feedback on the implementation and impact of decisions.Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: explain how to identify an organisation’s standards and values when they are:- stated- implied articulate organisational values and expectations of behaviour explain basic theory of group behaviour outline the organisation’s process for raising questions about standards and values give examples of behaviours and performance that would typically be considered damaging to an organisation explain concepts including:- organisational values- role modelling- integrity and credibility- leadership. Assessment Conditions Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: relevant workplace documentation and resources case studies and, where possible, real situations interaction with others. Assessors must satisfy NVR/AQTF assessor requirements Assessment Plan Assessment Brief description of assessment purpose to candidate Related task Date of assessment Formative or Summative Written tasks In this assessment, students are required to complete a series of written tasks which will demonstrate the following performance evidence of the ability to: Identify the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business evaluate own behaviour and performance against these and adjust to achieve required standards. develop and implement performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives use established communication channels to raise questions about standards and values that may be damaging to the organisation ensure own behaviour and performance contributes to the integrity and credibility of the organisation facilitate processes to make decisions that are based on: relevant information examination of options and associated risks input from relevant people communicate about making and implementing decisions including:- facilitating agreement on the preferred course of action and implementation plans- monitoring and feedback on the implementation and impact of decision The following knowledge evidence will also be demonstrated: explain how to identify an organisation’s standards and values when they are: stated implied articulate organisational values and expectations of behaviour explain basic theory of group behaviour outline the organisation’s process for raising questions about standards and values give examples of behaviours and performance that would typically be considered damaging to an organisation explain concepts including: organisational values role modelling integrity and credibility leadership. 2.1 1.11.2 1.3 2.2 2.3 3.2 3.3 3.53.6 3.6 2.1 3.4 3.4 2.2 2.2 2.3 Case study The case study will demonstrate the following performance evidence: give examples of behaviours and performance that would typically be considered damaging to an organisation. articulate organisational values and expectations of behaviour 2.2 2.3 Reasonable adjustment Reasonable adjustment may be considered under the circumstances of having medical requirements, an intellectual or physical disability. Reasonable adjustment will be considered and appropriate changes will be to enable a fair and flexible approach to assessments.Consideration will also be given for language, literacy and numeracy and cultural or religious obligations.Allowable Reasonable Adjustment (Strategy to meet unique participant’s needs) Resource Requirements for Assessment Supplementary Evidence (Provided by candidate as agreed) Privacy Policy I agree to undertake the assessment, in the knowledge that information gathered, will only be used for training, assessment and professional development purposes and can only be accessed by my lecturer, assessor, manager or DNA Kingston Training For the Government to assess an individual’s entitlement to Commonwealth assistance. The College will be required to disclose this information to the Department of Training and workforce Development (DTWD) & Department of Education, Employment and Workplace Relations (DEEWR) for these purposes. DEEWR will store the information securely in the VET FEE-HELP IT System (VITS). DEEWR may disclose information to the Australian Taxation Office. Personal information gathered for these purposes will not otherwise be disclosed without the individual’s consent unless required or authorised by law. Appeals Information for Complaints & Appeals policies can be found in the Student Handbook or on the web site: www.dnakingston.com.au Candidates have the right to challenge the assessment decisions made by the assessor on a unit of competence. Assessment Agreement and Declaration Unit of competence: BSBMGT401 Show leadership in the workplace Candidate [Author] Assessor names: Methods of Evidence to be collected: Written tasks [Author] Please complete the declaration below by ticking each box & signing where indicated Pre-assessment checklist: I declare that : The purpose of the assessments have been fully explained I have received copies of the relevant unit of competency I have had the assessment methods explained I understand what evidence is to be collected Reassessment and my rights and the appeal system have been fully explained (Student handbook) Access and Equity policies have been explained (Student handbook) Credit transfer and RPL processes have been explained (Student handbook) Privacy policy has been explained (Student handbook) Declaration: I declare that : I have discussed any special needs to be considered during assessment with the assessor This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of my assessment will be written for me by any other person except where such collaboration has been authorised by the teacher concerned. I will not provide previously submitted this work for this or any other program/unit. I will not allow my work to be copied by another person I give permission for this work to be reproduced, communicated, compared and archived for the purpose of detecting plagiarism. I give permission for a copy of my marked work to be retained by the School for review and comparison, including review by external auditors. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. . I Agree to undertake the Assessment I agree to undertake the assessment, in the knowledge that information gathered, will only be used for training, assessment and professional development purposes and can only be accessed by my lecturer, assessor, manager or DNA Kingston Training. Candidate [Author] Date: Candidate signature: Assessor [Author] Date: Assessor signature: Assessment 1 Written tasks Instructions to students: Why do I need to do this assessment? The purpose of this assessment is to ensure that the required performance evidence has been demonstrated. Who will complete this assessment? All students undertaking the unit BSBMGT401 Show leadership in the workplace are required to complete this assessment. When this assessment will take place? The tasks are to be completed throughout the duration of the unit. This assessment must be successfully completed and deemed “Satisfactory” by the end of the unit. Where is the location of this assessment? This assessment is to be carried out at a DNA Kingston Training campus. What is this assessment? You are to complete the series of written tasks to meet required evidence. Formatting instructions: You are expected to provide neatly typed answers to the provided tasks. Please ensure that you use the following style guide for your assignment: All font to be in Arial size 11 and single-spaced; Indicate name and student number on the top left-hand corner of every page (left header); Indicate the unit code and unit title on the right-hand corner of every page (right header); Indicate the assignment question number beside each answer; and Indicate the page number on the bottom right corner of every page (right footer). How will I be assessed? Your lecturer will assess you using a marking guide. Assessment for this unit is competency based. This means that you need to demonstrate your performance evidence to the standard required in the workplace. All students are to be advised of reassessment opportunities and/or review appeal mechanisms where you have the opportunity to challenge the assessment procedures and/or assessment decisions. Please see the student handbook for clarification on the colleges’ policies on plagiarism and collusion. Assessment 1 Written tasks Task Related Performance Criteria Question For Assessor: Satisfactory Y / N 1. 1.1 1.2 1.3 1.4 1.1a) What are the objectives that a good leader would focus on? b) What are the qualities that you feel a good leader should display? c) What do managers need to do at all times? ______________________________________________________-1.2a) What makes a leader also a good role model?b) How would a good leader in the workplace support their team?c) What would make a manager or leader lose credibility? ------------------------------------------------------------------------------------------ 1.3a) What are the functions of a Performance Plan?b) What are the aspects of an effective performance plan?------------------------------------------------------------------------------------------ 1.4a) Give an explanation of what KPI’s are and how they are used in the workplace. b) What are some reasons for performance gaps?c) What strategies would a good manager put in place? 2. 2.1 2.2 2.3 2.1a) What do standards and values contribute to the workplace and what do they cover?b) What can be done to ensure a team becomes value driven? _______________________________________________________ 2.2 a) When the values of an individual and the company are not aligned, conflict may occur within the team, what are ways this can be managed?b) What may a manager need to do?c) What can a negative atmosphere do to a company? ______________________________________________________ 2.3 a) How can an organisation ensure it employs appropriate employees?b) What do you feel are 7 main aspects of...