Revolutionizing Grocery Shopping: Amazon Gos Cashierless Technology

Abstract

[Name] [Name] [University] Instructor’s Name 6/15/23 [Author] is cashier less technology that avoids long line checks in grocery stores. It will need automated shopping spaces in the future and the electronic data interchange (EDI) and efficient consumer response (ECR) will be efficient in managing inventory, management of the grocery stores, and the purchases made by their consumers (Douglas, 2019). EDI facilitates communication between different companies attached to their business for instance the supplies on inventory queries. Through the data interchange technology, [Author] can easily contact the supplier to deliver in time reducing time and effort in inventory management (ensuring stock lasts). ECR focuses on customer demands, satisfaction, and loyalty. This technology will ensure that [Author] meets their customer demands timely, consistently and with their preferences. For instance, [Author] will use EDI on a grocery item like wheat flour based on demand and customer satisfaction and using ECR to trace the number of sales and customer preferences and demands using the projected number of sales. Customer relationship management is an important tool in ensuring profitability and maintaining the brand of the company. Through huge data analytics [Author] can analyze their customer preferences by checking their browsing history, checking customer feedback, ratings, and queries keeping Amazon in time according to customer demand and preference (Dwivedi et al., 2021). Amazon’s aim is to ensure that customers are communicated to at their convenience through their modest social media platforms. It also uses CRM to enhance workflow with their employees and improving their system of management enhancing efficiency and sales of the company. Innovation is the key ingredient in productivity and improving customer experience. For global expansion, [Author] will need to obtain its information through direct perception and though this they can capture the local markets at their tastes and preferences. TOMs is...