Boost Business Success with Active Listening: A Guide

Name Instructor Course Date Active listening in business Introduction Active listening is a soft skill that is usually developed by practice whereby the listener is required to actively engage in listening and focus on reflection and perfect the art of summarising what has been said. At the same time, active listening requires the listener to ask questions timely and also have the ability to display verbal and non-verbal messages without being judgemental or irrational. In any business setup, active listening is vital since it is the foundation of successful communication. The business owner must be in a position to try to understand fellow workers and junior and senior staff, and the understanding should be mutual. On the other hand, it is also crucial for the business personnel to understand the customers since not all customers might be acquainted with active listening. This presentation discusses the importance of active communication in business, outlining signs of active listening and how active listening could be improved in the business field to maximize business opportunities. Types of active listening Active listening demands the listener to hear, evaluate and finally interpret speech contents most desirably without being too judgemental. Four types of active listening could be applied in the business entity to improve the business entity. The four include paraphrasing, reflecting feelings, reflecting meaning, and summative reflection. Paraphrasing is t