Improving Handoffs for Departing Care Managers: A Policy Proposal

Policy for Resigning Care Manager Name Institution Course Tutor Date Introduction A lack of a protocol requiring departing care managers to ensure that all caseloads and documentation are in order has led to some care managers feeling frustrated and overwhelmed, as I have witnessed in my role as a social work intern at Bergen's Promise. This places an excessive strain on the remaining care managers who must fill the void, which might have a chilling effect on patient service quality. As a result, I advise enforcing a policy that requires leaving care managers to settle all open cases and complete all necessary documentation. Identify the Proposed Change Before a care manager leaves Bergen's Promise, it is requested that they double-check their caseloads and documentation to ensure everything is in order. According to this regulation, care managers who quit with three weeks' notice must settle any outstanding business with the company. The alterations suggested may be led by the SMART objectives framework since they are specific, reasonable, and doable. Specific, Measurable, Attainable, Relevant, and Time-bound is the guiding principle of the SMART framework. The recommended adjustment is targeted at a particular problem inside the organization. The number of cases successfully transferred to new care managers following a resignation is a quantitative success criterion (Dean, 2017). The suggested shift is practical since it lies within the agency's purview and is pertinent because it would enhance the quality of services provided to customers. Additionally, the proposed transition has a strict deadline of three weeks for the outgoing care manager to submit all required papers. The agency and its customers stand to gain in several ways from implementing this policy. First, it will guarantee patients receive consistent treatment throughout time. A care manager quits without properly turning over their cases can cause service disruption. With this strategy, the organization can guarantee a smooth transition of all cases to new care managers and ensure that clients' care is not interrupted. Second, it will free up time for other care coordinators. When a care manager leaves