Mastering Workplace Leadership: A Comprehensive Guide

BSBMGT401 Show leadership in the workplaceLearner GuideBSBMGT401 Show leadership in the workplaceLearner Guide BSBMGT401 Show leadership in the workplace Learner Guide BSBMGT401 Show leadership in the workplace Learner Guide BSBMGT401 Show leadership in the workplace Table of Contents Table of Contents3 Unit of Competency5 Performance Criteria6 Foundation Skills7 Assessment Requirements8 Housekeeping Items10 Objectives10 1. Model high standards of management performance and behaviour11 1.1 Ensure management performance & behaviour meets the organisation's requirements12 1.2 Ensure management performance & behaviour serves as a positive role model for others12 Brainstorm13 Activity 1.1.1 and 1.2.118 18 1.3 Develop and implement performance plans in accordance with organisation's goals and objectives19 1.4 Establish and use key performance indicators to meet organisation's goals and objectives19 Performance Plan Template23 Development Objectives25 Activity 1.3.1 and 1.4.126 2. Enhance organisation’s image27 2.1 Use organisation's standards and values in conducting business28 Activity 2.1.130 2.2 Question, through established communication channels, standards and values considered to be damaging to the organisation31 Activity 2.2.134 2.3 Ensure personal performance contributes to developing an organisation which has integrity and credibility35 Activity 2.3.138 39 3. Make informed decisions40 3.1 Gather and organise information relevant to the issue(s) under consideration41 Activity 3.1.144 3.2 Facilitate individuals and teams active participation in decision making processes45 Activity 3.2.150 3.3 Examine options and assess associated risks to determine preferred course(s) of action51 Risks51 Hazards51 Identifying Hazards and Risks52 Occupational Health and Safety (OHS)52 Duty of Care53 Activity 3.3.155 3.4 Ensure decisions are timely and communicate them clearly to individuals and teams57 3.5 Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams57 Activity 3.4.1 and 3.5.160 60 3.6 Use feedback processes effectively to monitor the implementation and impact of decisions62 Activity 3.6.164 Skills and Knowledge Activity64 Major Activity – An opportunity to revise the unit66 Unit of Competency Application This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation's standards and values. It applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These managers have a strong influence on the work culture, values and ethics of the teams they supervise. No licensing, legislative or certification requirements apply to this unit at the time of publication. Unit Sector Management and Leadership – Management Performance Criteria Element Elements describe the essential outcomes. Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Model high standards of management performance and behaviour Ensure management performance and behaviour meets the organisation's requirements Ensure management performance and behaviour serves as a positive role model for others Develop and implement performance plans in accordance with organisation's goals and objectives Establish and use key performance indicators to meet organisation's goals and objectives Enhance organisation's image Use organisation's standards and values in conducting business Question, through established communication channels, standards and values considered to be damaging to the organisation Ensure personal performance contributes to developing an organisation which has integrity and credibility Make informed decisions Gather and organise information relevant to the issue(s) under consideration Facilitate individuals' and teams' active participation in decision making processes Examine options and assess associated risks to determine preferred course(s) of action Ensure decisions are timely and communicate them clearly to individuals and teams Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams Use feedback processes effectively to monitor the implementation and impact of decisions Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. Skill Performance Criteria Description Reading 1.1, 1.3, 1.4, 2.1, 3.1, 3.3, 3.5, 3.6 Gathers, interprets and analyses text relating to organisational goals, standards and values to aid planning and decision making Writing 1.3, 1.4, 3.1, 3.3, 3.5, 3.6 Records and reports key information related to the organisational goals, standards and objectives Researches, plans and prepares documentation for relevant stakeholders Oral communication 1.2, 1.3, 2.2, 2.3, 3.2, 3.4, 3.5, 3.6 Uses appropriate structure and language when developing performance plans, or when seeking and providing information about organisational goals and objectives Numeracy Navigate the world of work 1.4 1.1, 1.2, 1.3, 1.4, 2.1, 2.3 Identifies and comprehends mathematical information in familiar texts to establish key performance indicators Understands how own role meshes with others and contributes to broader work goals Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment Interact with others 1.2, 1.3, 2.2, 2.3, 3.2, 3.4, 3.5, 3.6 Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective outcomes Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate with whom, why and how Get the work done 1.1, 1.3, 1.4, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6 Develops plans to manage relatively complex, non-routine tasks with an awareness of how they contribute to longer term operational and strategic goals Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria Evaluates effectiveness of decisions in terms of how well they meet stated goals Assessment Requirements Performance Evidence Evidence of the ability to: Identify the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business Evaluate own behaviour and performance against these and adjust to achieve required standards Develop and implement performance plans and key performance indicators (kpis) to meet organisation’s goals and objectives Use established communication channels to raise questions about standards and values that may be damaging to the organisation Ensure own behaviour and performance contributes to the integrity and credibility of the organisation Facilitate processes to make decisions that are based on: relevant information examination of options and associated risks input from relevant people Communicate about making and implementing decisions including: facilitating agreement on the preferred course of action and implementation plans monitoring and feedback on the implementation and impact of decisions Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: Explain how to identify an organisation’s standards and values when they are: stated implied Articulate organisational values and expectations of behaviour Explain basic theory of group behaviour Outline the organisation’s process for raising questions about standards and values Give examples of behaviours and performance that would typically be considered damaging to an organisation Explain concepts including: organisational values role modelling integrity and credibility leadership Assessment Conditions Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: Relevant workplace documentation and resources Case studies and, where possible, real situations Interaction with others. Assessors must satisfy NVR/AQTF assessor requirements. Links Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://www.ibsa.org.au/companion_volumes Housekeeping Items Your trainer will inform you of the following: Where the toilets and fire exits are located, what the emergency procedures are and where the breakout and refreshment areas are. Any rules, for example asking that all mobile phones are set to silent and of any security issues they need to be aware of. What times the breaks will be held and what the smoking policy is. That this is an interactive course and you should ask questions. That to get the most out of this workshop, we must all work together, listen to each other, explore new ideas, and make mistakes. After all, that’s how we learn. Ground rules for participation: Smile Support and encourage other participants When someone is contributing everyone else is quiet Be patient with others who may not be grasping the ideas Be on time Focus discussion on the topic Speak to the trainer if you have any concerns Objectives Discover how to model high standards of management performance and behaviour Know how to enhance organisation’s image Learn how to make informed decisions Gain skills and knowledge required for this unit 1. Model high standards of management performance and behaviour 1.1Ensure management performance and behaviour meets the organisation's requirements 1.2Ensure management performance and behaviour serves as a positive role model for others 1.3Develop and implement performance plans in accordance with organisation's goals and objectives 1.4Establish and use key performance indicators to meet organisation's goals and objectives 1.1 Ensure management performance & behaviour meets the organisation's requirements 1.2 Ensure management performance & behaviour serves as a positive role model for others This section includes 1.1 and 1.2. Good leaders understand the importance of running an organisation to meet the requirements and objectives of the vision and mission statement. When a leader can focus on the results they are looking for, they can manage their team effectively to help them achieve the goals in a clear and congruent manner. An effective manager will focus on the following; LeadershipLeadership Leadership Leadership ResultsResults Results Results Meeting ObjectivesMeeting Objectives Meeting Objectives Meeting Objectives Making DecisionsMaking Decisions Making Decisions Making Decisions When acting as a leader, a manager should focus on the organisational results and objectives so they can help their team work towards these objectives. A manager should always have a clear understanding of the vision, goals and values of the organisation in order to guide their team accordingly. For this reason, the manager should have goals that align to the same values and vision statement of the organisation. It is very difficult for a manager to operate from a position of trust, integrity and honesty if their values are not aligned with the values of the organisation they are working for. Managers are appointed to get a job done within an organisation and fulfil the criteria of a specific job role. Leaders guide and help their team to move towards the goals and objectives of the organisation. A good manager should be an effective and visionary leader. Brainstorm What do you believe are the most important qualities a manager should have when displaying leadership qualities? Managers that display leadership qualities should have; Excellent communication and interpersonal skills The ability to manage change effectively An ability to communicate the organisational vision Excellent decision making abili